Privacy Policy

We Care Elite (“we”, “us”) runs the website wecareelite.ae and the We Care Elite mobile app, where you can buy medicines and medical supplies, rent medical equipment, book video consultations with doctors and take health screenings. This policy explains what personal information we collect through them, why, who we share it with, and the choices you have.

Our office: Office No 6, M2 Floor, Block B 01, Burj Nahar Mall, Deira, Dubai, United Arab Emirates. Email inquiry@wecareelite.ae, phone +971 54 191 1900.

We collect information you give us, information created when you use our services, and a little technical information:

• Account details — your email address and, if you add them, your name, mobile number, date of birth, gender, profile photo and VAT registration number (TRN). To sign in we email you a one-time code; we keep only a scrambled (hashed) copy of it, and it expires within minutes.
• Sign in with Google — if you choose it, Google tells us your name, your email address and an identifier for your Google account. We never see your Google password, and we don’t keep your Google profile photo.
• Orders and rentals — delivery addresses and contact numbers, the items you order or rent, rental dates, rental agreements, and delivery and return records.
• Payments — card payments are processed by our payment provider, Stripe. We never see or store your full card number; we keep payment references so that we can confirm payments and issue refunds.
• Prescriptions you upload for our pharmacists to review before we supply prescription-only medicines, and their review notes.
• Identity documents — your Emirates ID (front and back) or passport, which we need before you can rent equipment. Doctors who work with us also provide identity and professional details.
• Health information — anything you tell a doctor when booking, the consultation record your doctor writes (such as diagnosis, prescriptions and follow-up advice), your medicine reminder times, your health screening answers and results, and call-back requests.
• Video consultations — calls run live through our video provider. We do not record them; we keep the times you and the doctor joined, to manage attendance.
• Reviews you leave for a doctor (a star rating and an optional comment).
• Messages you send us by email, through the contact form, by phone or on WhatsApp.
• Technical information — your IP address (to keep the service secure and to stop abuse), and, in the app, a notification token so we can send you notifications such as medicine reminders.

• To create and secure your account and sign you in.
• To provide what you ask for: process and deliver orders, review prescriptions, verify your identity for rentals, arrange and run consultations, send medicine reminders, and work out screening results.
• To take payments and give refunds.
• To send you messages about your account and orders — sign-in codes, order and delivery updates, appointment reminders and medicine reminders. We don’t send marketing messages without your consent.
• To answer your questions and give support.
• To keep the service safe — preventing fraud, abuse and unauthorised access.
• To meet our legal obligations, for example keeping invoices and medical records as the law requires.
• To improve our service, using information that no longer identifies you wherever we can.

We use your information because we need it to provide the services you request, because the law requires it, to protect our service and our customers, or — for information such as health screening answers — because you have given your consent, which you can withdraw at any time. We do not sell your personal information.

We share your information only with people and companies who need it to provide our services:

• The doctor you book sees your name, email address, what you wrote when booking, and their own consultations with you — never other doctors’ records. Your reviews are shown publicly without your name.
• Our team — pharmacists, customer care, the care team who call you back after a screening, and the staff who check identity documents — each sees only what their job needs.
• Delivery partners get your name, phone number and delivery address.
• Service providers who process information for us under contract: DigitalOcean (hosting and secure file storage), Stripe (payments), Daily (video consultations), Resend (email delivery), Google (sign in with Google) and Expo with Apple and Google push services (app notifications).
• Authorities, when the law requires it or to protect someone’s safety.
• A buyer or successor, if our business is reorganised or sold — they must keep protecting your information as this policy describes.

Some of our service providers store or process information outside the United Arab Emirates, including in the United States. When information leaves the UAE, we take the steps the applicable law requires to keep it protected, such as contracts that require our providers to keep it secure and confidential.

We keep your information for as long as your account is open and as long as we need it to provide our services. After that we delete it or remove what identifies you, except where the law requires us to keep it for longer — for example invoices and tax records, and medical records such as consultation notes and prescriptions.

Some information goes sooner: sign-in codes expire within minutes, and you can delete your health screening answers yourself at any time.

• Everything you send us travels over encrypted (HTTPS) connections.
• Prescriptions and identity documents are kept in private storage and can only be opened through links that expire after a short time.
• Sign-in codes are stored only in scrambled form, and signing out ends that session on our servers.
• Our staff can only see the information their role needs.

You can:

• See and correct your details in your profile at any time.
• Delete your health screening answers from My Health Screenings.
• Ask us for a copy of your information, or ask us to correct or delete it.
• Withdraw consent you have given us, or object to how we use your information.
• Close your account — contact us and we’ll take care of it.
• Turn notifications off in your device settings, and change medicine reminders in the app’s Settings.

To make a request, email inquiry@wecareelite.ae. We may ask you to confirm your identity first. If you are unhappy with how we have handled your information, please contact us first; you may also complain to the UAE Data Office.

Accounts are for adults aged 18 or over. A parent or guardian may use their own account to buy products or book a consultation for a child, and is responsible for the information they share about the child.

Our website uses only the cookies and browser storage it needs to work — to keep you signed in, to remember your cart, and to keep the site secure. We don’t use advertising or tracking cookies. The app stores your sign-in in your device’s secure storage.

We may update this policy when our services or the law change. We’ll post the new version on this page with a new “last updated” date, and tell you about important changes by email or in the app.

Questions about this policy or your information: email inquiry@wecareelite.ae, call +971 54 191 1900, or write to We Care Elite, Office No 6, M2 Floor, Block B 01, Burj Nahar Mall, Deira, Dubai, United Arab Emirates.